1. Communication with guests
Sending manual messages with every booking is unsustainable as the business grows. With tools integrated into PMS (Property Management System)it is possible:
-
Send e-mails and automatic messages from welcome, check-in/out instructions, reminders and reviews;
-
Customise shipments based on dates, language or booking channel;
-
Integrate with WhatsApp or SMS to get closer to the guest.
🗓️ 2. Booking and calendar management
Integration with a Channel Manager allows:
-
Automatically synchronise calendars between Booking, Airbnb, VRBO, etc..;
-
Avoid overbookings and human error;
-
Update rates and availability in real time, on all channels.
3. issuing documents and reports
You can automate it:
-
Issue of invoicesreceipts and occupancy reports;
-
Automatic sending of guest reports to local authorities (SEF, for example);
-
Generation of financial reports for internal control.
4. digital check-in
Technology also makes it possible:
-
Early check-in via online form;
-
Document reading with OCR (automatic recognition);
-
Integration with electronic locks - the guest receives the code at the right time, without the need for physical contact.
5. automated digital marketing
Automation also reaches marketing:
-
Segmented e-mail campaigns (by type of guest, dates, etc.);
-
Remarketing to guests who have not completed their bookings;
-
Scheduled posts on social networks;
-
Optimised ads based on behavioural data.
🚀 What can Crocodile Message do for you?
In Crocodile Message, LdaWe develop personalised digital solutions for the local accommodation and holiday sector, with a focus on:
-
Management systems (PMS) with integrated automations;
-
Channel Managers connected to multiple OTAs;
-
Websites for Vacation Rentals with a booking engine;
-
Process automationfrom booking to check-out.
If you want save time, reduce errors and professionalise your operationContact us. The right technology can transform your business.
